Created the State Bar's first dedicated data and research unit, recognizing that data analytics drives performance, accountability, and results
Increased compensation and benefits to attract and retain talent and adopted policy to conduct compensation study every five years
Established new classification system to create promotional pathways for all staff
Conducted quantitative research to determine discipline system staffing needs
Launched employee newsletter and weekly Leadership Team communications blasts
First systematic review of service fees leading to Board-adopted policy of triannual reviews and intervening year CPI increases
Deployed electronic licensee billing and payment system, including for firm and agency billing, improving efficiency for the State Bar and licensees
Launched the first dedicated Unauthorized Practice of Law team to protect the public from people pretending to be lawyers
Five-year plans adopted in 2017 and 2022 with corresponding operational objectives to ensure that goals are actually achieved
Adopted operational performance metrics drive results across the organization including in key areas